Policies

COMMITMENT POLICIES

I understand that enrollment at The Music Box requires its students to commit to their weekly scheduled class. Regular attendance is absolutely necessary to develop skills, maintain repertoire, and to be prepared for performances opportunities throughout the year.

TUITION POLICIES

I understand that my child’s set monthly tuition rate at The Music Box is based on the average of classes offered throughout the year. Holiday lesson closures are not billed for in the annual average.
I understand that tuition is due on the 1st of each month and considered late after the 10th of each month. Payments received after the 10th of each month are subject to a late fee of $15. Membership services will be discontinued for any unresolved tuition balances on the 15th of each month.

ABSENCES & MAKE UP POLICIES

As discussed at time of enrollment, I understand there are no refunds or deductions from tuition or rescheduled lessons provided for student absences. If the instructor cancels a private lesson, every effort will be made to reschedule the canceled lesson for another time during the same term. If this is not possible, the student’s account will be credited for the amount of tuition related to the canceled lesson(s).
In the event of a student absence, the instructor will complete a customized digital make-up lesson during the scheduled lesson. A quick link to the student’s make up lessons will be emailed to the student, or guardian.
I understand that the instructor reserves the right to send a substitute instructor in the event of his/her absence.

WITHDRAWAL POLICIES

As discussed at time of enrollment, I understand that private lesson scheduling at The Music Box commits its students to their weekly private lesson on a month-to-month basis and that their private lesson membership auto renews each month until notice of withdrawal is received. To be released from the instructor’s private lesson calendar, the academy must be notified by the 4th of the student’s last month. Withdrawal requests received after the 4th of the current month will be eligible for the next withdrawal period, and the student will automatically be enrolled on the instructor’s private lesson calendar for the month following the current month. If the 4th falls on a weekend or holiday, withdrawal requests can be provided via email or by leaving a voicemail at the studio. All withdrawal requests received by the monthly deadline of the 4th will be honored if the studio is closed that day.

TARDY POLICY

I understand that it is my responsibility to communicate with the front desk if I arrive late to my lesson. The instructor will check the lobby for students up to 10 min after the start of their lesson. At that time, they will start a customized digital make-up lesson that will be sent via email.

CHILD SAFETY POLICIES

The Music Box has an OPEN DOOR policy. Parents are welcome to sit in on lessons at any time. Please note, viewing monitors are also in the lobby for added student safety and parent enjoyment.
To ensure your child’s safety, children will not be allowed to wait in the reception area unattended. Please make sure your child makes it to their lesson and the teacher is present. The Music Box faculty and teachers are unable to supervise children waiting in the reception area before and/or after classes/lessons.

INCLEMENT WEATHER POLICIES

I understand that in the event of inclement weather, The Music Box may make decisions independently of local school districts. In the event a studio closure is necessary for student and staff safety, instructors will send a customized LessonMate. Please anticipate receipt within 72 hours in the event of power outages.

INSTRUCTOR CHANGE POLICIES

In the event of an instructor’s departure, The Music Box will notify the student/student’s parent of the replacement instructor and the date of instructor change.